If you are unsatisfied with any of the items in your order or any part of the delivery service from MyKoCo please contact us by emailing contact@mykoco.co.uk . As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transport. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously, we shall not charge you for incorrect item. At MyKoCo we will work our hardest to make sure we can accommodate and act on any problems or suggestions. Please be aware due to kashrut we are unable to accept any returns.

Due to the conditions in the country currently MyKoCo may be required to cancel orders due to stock not being delivered or available.